FAQ

 

Frequently Asked Questions (FAQ)

1. What age range are Mombelo toys suitable for?

Our toys are designed for children aged 3 years and up, with specific age recommendations listed on each product page.

2. Are Mombelo products safe for children?

Yes. All products in our store are made from non-toxic, BPA-free materials and meet U.S. safety standards (ASTM/CPSIA certified) where applicable.

3. How long does shipping take?

We offer standard U.S. shipping, typically delivered within 7–14 business days. You’ll receive a tracking number once your order has been shipped.

4. Do you ship internationally?

At this time, we ship only within the United States to ensure reliable delivery and fast support.

5. What should I do if I receive a damaged or incomplete product?

Please contact us at mombelo.us@gmail.com within 7 days of delivery. We’ll promptly arrange a replacement or refund, according to our Return Policy.

6. Can I return a product if my child doesn’t like it?

Yes. We offer a 14-day return window for unused products in their original packaging. Please refer to our Refund policy for more information.

7. Is Mombelo an official brand?

Yes. Mombelo™ is our own curated educational toy brand. While our products are sourced from selected third-party manufacturers, we personally oversee their quality, safety, and educational value.

8. Will the product I receive look exactly like the pictures?

We use realistic photos and AI-enhanced visualizations to represent the product accurately. Minor variations in packaging or color may occur.

9. Do your toys include instructions or play ideas?

Yes! Some of our toys include free digital bonus guides (e.g. building challenges, educational games). 

10. How can I contact Mombelo support?

Feel free to email us at mombelo.us@gmail.com. We respond to all inquiries within 24 hours on business days.